The Story Behind Acquiring NABH

richardson-hospital-building

Richardsons Dental & Craniofacial Hospital

INTRODUCTION

Richardsons Dental and Craniofacial Hospital (RDCH) was established on 4th September 2010, by Dr.Sunil Richardson. It is registered under Nursing Home and Hospitals Board, Indian Medical Association Tamilnadu State. We applied for NABH (National Accreditation Board for Hospitals and Healthcare Providers) certification on 14.5.2018 and our hospital has been accredited for PESHCO by NABH from October 2018.

 

NABH ACCREDITATION STANDARDS

NABH has laid down well defined standards for its certification. At the Pre Entry Level, there are 10 Chapters which specify 41 Standards. These standards cover 149 Objective Elements which are to be met by the Health Care Organization seeking accreditation. The first 5 Chapters are Patient Centered and the remaining 5 Chapters are Organization Centered.

Patient Centered Standards

  • Access, Assessment and Continuity of care
  • Care of Patients
  • Management of Medication
  • Patient Rights & Education
  • Hospital Infection Control

Organization Centered Standards

  • Continual Quality Improvement
  • Responsibility of Management
  • Facility Management & Safety
  • Human Resource Management
  • Information Management System

HOW STANDARDS ARE INCOPORATED INTO SERVICES

Hospital has documented a very detailed Standard Operating Procedures (SOP) and Clinical Guidelines. Regular trainings are conducted to equip the staff with the necessary knowledge about the SOPs and Guidelines and the skills to meet the standards. Newly appointed staffs undergo an induction process to understand the hospital policies, procedures, their responsibilities etc. so that they are sensitive to the Vision, Mission, Values of the hospital and exhibit commitment in serving the patients.

PATH TO MEET THE NABH STANDARDS

The following exercises were undertaken to meet the requirements of NABH.

  • Examining and assessing the set of policies, procedures, practices etc. that existed in the hospital
  • Analysing the effectiveness of the systems that existed
  • Developing fresh set of SOPs to upgrade the quality of care and patient safety as prescribed by NABH
  • Developing Key Performance Indicators to monitor and evaluate the performances periodically
  • Training the staff at all levels to understand the Vision, Mission, Objectives, Values of the hospital and the relevant SOPs
  • Enhancing the competencies and commitment of the staff
  • Documenting various aspects for study and review

SCOPE OF SERVICES IN OUR HOSPITAL

 Services that can be accessed from our hospital are clearly defined and prominently displayed. The facilities available in different Floors are also displayed in each Floor for the benefit of patients and relatives.

DENTAL TREATMENT AND CARE

  • Tooth extractions
  • Wisdom tooth procedures
  • Root Canal Treatment
  • Dental Implants
  • Periodontal Flap Surgeries
  • Endodontic and Restorative surgeries
  • Full mouth and Partial mouth Rehabilitation
  • Smile Designing & Cosmetic Dentistry
  • Orthodontics
  • Laser Dentistry
  • Smile Designing
  • Oral prophylaxis

CRANIOFACIAL SURGERIES

  • Cleft Lip and Palate corrective surgeries
  • Dentoalveolar Surgeries
  • Surgeries to correct facial deformities
  • Maxillofacial surgeries
  • Rhinoplasty
  • Occuloplasty
  • Oral cancer
  • Sleep/snoring studies
  • Facial cosmetic and reconstructive surgeries
  • Correction of post traumatic deformities
  • Speech related surgeries
  • Hair Clinic
  • Speech Therapy
  • Facial Aesthetic surgeries
  • Facial/Dental tumours
  • TMJ Problems (Temporo Mandibular Joint)
  • Cosmetic Nasal Surgeries
  • ENT Surgeries

OTHER FACILITIES AVAILABLE

  • CBCT Scan
  • Laser treatment
  • OPG & Lateral Cephalogram
  • Dental X-Ray
  • ECG
  • Medical Laboratory
  • Pharmacy
  • Day Care Surgery
  • Operation Theatres

WHY DO WE HAVE NABH?

Richardson Dental and Craniofacial Hospital provides highest quality of care to all patients with any problems in the entire head and neck region. Patient safety, their rights and utmost satisfaction are our primary concern. The hospital maintains high standards in providing professional services to all patients without any discrimination. Patients come from all parts of India and around the world because of the exemplary services in a patient friendly environment. Stringent standards given by NABH and its accreditation motivate the management and employees to offer best services to the patients and constantly strive for enhancing the quality of patient care and services.

PROFESSIONAL EXPERTISE AND SKILLS

The hospital is equipped with qualified, committed and efficient personnel. The Director cum Craniofacial Surgeon (DR. SUNIL RICHARDSON)has wide range of skills and experience in performing complex surgeries in India and in other parts of the world like Oman , Belgium, middle east& US.   He is also a visiting faculty for  Stanford university, Yale university. The Dental Surgeon has good experience and skilled in various dental procedures and cosmetic dentistry. The hospital also has a number of specialist doctors and anesthetists available on call. All the nursing staffs possess graduate degree in nursing and work with commitment. They undergo regular training in NABH standards, policies and Standard Operating Procedures of the hospital. The hospital is capable of handling patients from abroad and other parts of the country since the staff are familiar with all south Indian languages, Hindi and English. They are also exposed to patients from different cultures in India and many Asian and European countries. Our staffs are very cordial and professional in their dealings with patients, relatives and others.

ORGANISATION STRUCTURE OF RDCH:

organisational-chart
  • DISPLAY OF POSTERS IN OUR HOSPITAL
  • Patients and visitors can see many informative posters displayed in several places. These are done with a view to educate the reader about the..
  • Awareness of surroundings and location of facilities
  • Scope of services in the hospital
  • Do’s and Dont’s
  • Appropriate behaviour in times of emergencies
  • Hospital’s policies, rules and regulations concerning patients, their comfort and safety
  • Patients’ rights and responsibilities
  • Contact details to receive assistance from the hospital
  • Healthy practices
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